Support

Powercom Data and Voice offers businesses best in class solutions for wireless, local, long distance, data, Internet connectivity, computer grade power and disaster avoidance through many different carriers. Our customers receive billing directly from the carriers but have the choice to work with the carrier directly or through a 4 person dedicated Powercom account team.

We strive to continue to be a more technical, experienced resource to assist businesses in creating and managing data and voice solutions for their business critical applications. We want your business to succeed! Powercom allows a businesses’ IT department to focus on the application layer while being able to delegate many wide area network tasks to us.

Why Powercom
Our services are unique to this area and the industry in general. In summary, Powercom will commit to performing more tasks for our customers than any other competitor!

REAL BENEFITS THAT WILL RESULT IN A BETTER VOICE, DATA AND INTERNET ACCESS SOLUTION WHILE REDUCING THE AMOUNT OF TIME A BUSINESSES SPENDS ON THESE ISSUES.

Powercom will provide the ongoing service and consulting you expect. In addition, Powercom warns business customers that they will not be satisfied by the current level of support provided by account teams directly employed by the major inter or local exchange carriers.

Trouble Resolution

During the business day, our customers can call Powercom and expert Powercom personnel will:

• Report the problem directly to the appropriate carrier or carriers*.
• Escalate for tech support ASAP
• Review the symptoms with 1 of 2 Powercom Network Engineers
• Manage the trouble ticket and escalate if necessary
• Provide during AND after hours Powercom contact information to our customers
• Provide our customers with all the necessary circuit and carrier information so that our customers can work directly with the carriers in Powercom’s absence or simply if the customer prefers to work directly with the carrier.
• Powercom will open tickets for those services we ordered.

Billing Resolution
Powercom has found that 40% to 80% of all telecom bills for new services are not consistent with the terms of the contract. And, not surprisingly, the errors favor the carrier, not the customer.

Don’t underestimate this Powercom offer! Our customer’s duties are:
1. Look at your bill
2. Notify Powercom of a suspected issue
3. Provide us with a copy of your bill or tell us to order a copy from the carrier (could take us 5-10 business days)

Powercom will:
1. Analyze the bill
2. Provide a spreadsheet summary of the issue for the carrier and the customer
3. Contact the carrier’s appropriate billing personnel
4. Follow up! Follow up! Follow up!

Objective Consulting

Carriers are not all the same

Major carriers are not all the same. There are very significant engineering and marketing differences that should not be ignored. Powercom will provide objective consulting by giving customers the choice of voice, data, and Internet access through numerous best in class carriers.

Powercom is an Authorized Sales Representative of Numerous Voice, Data and Internet providers.